Shipping

Shipping policy

Please allow 10-20 days for shipping.  You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

 Shipping charges for your order will be calculated and displayed at checkout. 

We offer international shipping to the following countries: United States of America. 

Shipping charges for your order will be calculated and displayed at checkout. 

 International Shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Timber and River is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@timberandriver.ca with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

For information on Refunds  returns or exchanges please refer to our Return Page here: https://timberandriver.returnscenter.com/